AI-native
The AI-native campaign
management system.
Your customers reach you however they like — voice, SMS, WhatsApp, email, web chat. 360ai identifies who they are, loads their full context, and runs LLM agents that respond, take action, and follow up. Inbound and outbound, under compliance, from one cockpit.
Operator workspace · invite-only during pilot
Every conversation, every channel, in one place.
Mission Control is the operator's command center — live calls, the org-wide communications stream, and the actions that move work forward.
Mission Control
Live calls, an org-wide timeline of every conversation, and the queue of what needs a human — all on one screen.
Omnichannel
Voice, SMS, WhatsApp, email, social DMs, and web chat — one continuous thread per customer, not six inboxes.
Identity resolution
A phone, an email, a handle — resolved to one Contact with their full history, so the agent always has context.
Agents that act
LLM agents reply, book meetings, update the CRM, and escalate to a human the moment it matters.
Identify → Understand → Act → Follow up.
The same engine runs every channel and every campaign.
Who is this?
Resolve the inbound identity to a Contact and Account — deterministically, never by guesswork.
Load the context
Prior interactions, the knowledge base, and the CRM record assemble into the agent's working memory.
Respond & do
The agent answers, takes safe actions, and hands off to a human or another agent when needed.
Close the loop
Outbound sequences and campaigns re-engage — measured, attributed, and consent-gated.
Compliance is built in, not bolted on.
The guardrails live in the delivery layer — an agent can never talk past them.
Consent gating
Every outbound message checks a granted consent record. STOP is honored before the agent ever sees it.
TCPA windows
Time-of-day windows, DNC, and lawful-basis records enforced at send — by the platform, not the prompt.
Version pinning
Each conversation is pinned to an agent version, so behavior is reproducible and auditable.
Full audit trail
Every action — and the cost of every model call — is attributed and logged. Nothing happens off the record.